Last updated: January 2026
These Terms & Conditions ("Terms") govern your access to and use of the Sterling website and services. By using our website or engaging our services, you agree to these Terms. Please read them carefully.
This document is a general template provided for convenience and does not constitute legal advice. We recommend having it reviewed by a qualified legal professional before publishing or relying on it.
Sterling ("Sterling", "we", "us", or "our") provides virtual assistant staffing and digital growth services, including websites, CRM setup, social media management, and calling & SMS systems. These Terms apply to all visitors, users, and clients who access our website at get-sterling.com or engage our services.
You may use our website for lawful purposes only. You agree not to use the site in any way that could damage, disable, or impair it, or interfere with anyone else's use of it. You may not attempt to gain unauthorized access to any part of the website, its servers, or any connected systems.
The specific scope, deliverables, timelines, and pricing of any services will be set out separately in a proposal, order form, or service agreement agreed between you and Sterling. Where those documents conflict with these Terms, the service agreement will take precedence for that engagement.
Sterling matches clients with trained remote staff. While we vet and support the people we place, you are responsible for providing clear instructions, reasonable access to necessary tools, and lawful working expectations.
Growth packages are delivered as described in the applicable package or custom proposal. Timelines depend in part on your timely provision of content, access, and approvals.
You may cancel a recurring service by providing written notice as specified in your service agreement. Cancellation stops future billing; it does not entitle you to a refund for the current billing period unless expressly stated. Any work completed or in progress up to the cancellation date remains payable.
To deliver our services effectively, we rely on you to:
The Sterling name, logo, website content, and materials are owned by Sterling and protected by applicable laws. Deliverables created specifically for you under a paid engagement become yours upon full payment, except for any third-party tools, templates, or components that remain subject to their own licenses.
Our services often involve third-party platforms (for example, CRM, scheduling, social, or communication tools). Your use of those platforms is subject to their own terms and pricing. Sterling is not responsible for the availability, performance, or policies of third-party services.
Our services are provided on a reasonable-efforts basis. While we work to help you generate leads and grow, we do not guarantee specific results, revenue, rankings, or outcomes, as these depend on many factors outside our control. The website and its content are provided "as is" without warranties of any kind, to the fullest extent permitted by law.
To the fullest extent permitted by law, Sterling will not be liable for any indirect, incidental, or consequential losses, or for loss of profits, revenue, or data arising from your use of our website or services. Where liability cannot be excluded, it is limited to the amount you paid to Sterling for the service giving rise to the claim.
We may update these Terms from time to time. The current version will always be posted on this page with the "last updated" date. Continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.
If you have questions about these Terms, please get in touch through our website at get-sterling.com or by booking a call with our team.
See also our Privacy Policy for how we handle your information.