Privacy Policy

1 Who We Are

Sterling ("Sterling", "we", "us", or "our") provides virtual assistant staffing and digital growth services. This policy applies to our website at get-sterling.com and to the services we provide to clients.

2 Information We Collect

We collect information in a few ways:

Information you give us

• Contact details such as your name, email address, phone number, and business name.
• Details you share when you book a call, fill in a form, or communicate with us.
• Information needed to deliver services, such as account access or content you provide.

Information collected automatically

• Basic technical data like your IP address, browser type, and device information.
• Usage data about how you interact with our website, collected through cookies and similar technologies.

3 How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and schedule calls or consultations.
• Provide, manage, and improve our services.
• Send you relevant updates, proposals, or information you've requested.
• Process payments and manage our ongoing relationship with you.
• Meet legal, tax, and regulatory obligations.

4 Cookies

Our website uses cookies and similar technologies to help it function, understand how visitors use the site, and improve your experience. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

5 How We Share Information

We do not sell your personal information. We may share it only in limited circumstances:

• With trusted third-party tools and providers that help us operate (for example, CRM, scheduling, hosting, or payment platforms), under appropriate safeguards.
• With team members or contractors who need it to deliver your services.
• Where required by law, regulation, or to protect our legal rights.

6 Marketing & Communications

If you've asked to hear from us or are an existing client, we may send you relevant communications. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly. Any calling or SMS activity we perform on your behalf is carried out in line with applicable consent and compliance requirements.

7 Data Retention

We keep your information only for as long as necessary to provide our services, maintain our business records, and meet legal obligations. When it's no longer needed, we take reasonable steps to delete or anonymize it.

8 How We Protect Your Information

We take reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9 Your Rights

Depending on your location, you may have rights over your personal information, including the right to:

• Access the information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, where applicable.
• Object to or restrict certain uses of your information.

To exercise any of these rights, please contact us using the details below.

10 Third-Party Links

Our website may contain links to third-party sites or tools. We are not responsible for the privacy practices of those services, and we encourage you to review their own privacy policies.

11 Children's Privacy

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from anyone under the age of 16.

12 Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with the "last updated" date. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

13 Contact Us

If you have questions about this Privacy Policy or how we handle your information, please get in touch through our website at get-sterling.com or by booking a call with our team.